Distance Sales Agreement

01Parties and subject matter

The provider is Aragon, the business offering Selfmerce whose full registered company name and address appear in the provider and contact section. The buyer is the person or business whose name, account, contact and billing details appear in the order. This agreement concerns electronic supply of the software subscription or AI credit package selected in that order.

Sales by independent merchants using Selfmerce are outside this agreement’s subject matter. Whether a purchase is for business/professional or consumer purposes is assessed under applicable mandatory law.

02Order-specific pre-contract information

This agreement is read with the buyer’s order summary and pre-contract information. These identify the provider and verified contact details; buyer details; selected plan or credit package; quantity and capacity; main functionality and technical requirements; start date; contract duration; tax-inclusive total and payment currency.

Any extra charges, renewal and termination conditions, complaint channels, withdrawal rights and applicable exceptions are also shown before ordering. This general page does not replace information specific to the buyer and transaction.

03Order approval and contract record

Before approving an order that creates a payment obligation, the buyer can check and correct selections and details and review the pre-contract information and agreement. The payment obligation is clearly identified; additional services are not charged without separate approval.

The order confirmation, relevant contract version and payment confirmation are supplied in a form the buyer can retain and access unchanged, such as email. Visiting the website, creating an account or granting marketing permission does not itself create a paid order.

04Price, taxes and payment

The applicable price is the tax-inclusive total shown before order approval. VAT, any other taxes, discounts and additional charges are stated clearly. If a plan displayed in one currency is charged in another, the charge currency, amount and conversion information are disclosed before payment.

Payment uses a method offered in the order. Where iyzico is used, iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. provides payment services, not the software service. Invoices use the buyer’s accurate billing details. Failed or duplicate payment reports are checked against payment records.

05Service delivery and use

The service is activated in the specified Workspace following payment verification and the agreed start date. No physical delivery takes place and no shipping fee applies. Use requires a suitable device, internet connection and authorised account access; specific technical restrictions affecting the purchase decision are disclosed beforehand.

The buyer protects account credentials and selects a Workspace for which they are authorised to act. Access problems, missing capacity or credits can be reported to the provider. The inability-to-supply provisions in Delivery and Returns apply.

06Trial, subscription and renewal

The Pro launch trial includes one calendar month and a one-time allocation of 1,000 welcome AI credits. It requires no card and does not automatically become a paid subscription. Paid continuation starts with the buyer’s separate order. AI credit purchases are separate from subscription fees unless explicitly included in the order.

The order states whether the paid subscription is fixed-term or indefinite, its billing period, renewal and termination conditions. Any request/consent required to extend a fixed-term consumer subscription is obtained separately, with statutory termination rights and deadlines preserved. A new period’s price is not applied retrospectively to a previous paid period.

07AI credits and service limits

Order information states the credit quantity, consumption calculation, any expiry and availability after the subscription ends. Welcome credits do not create a purchase price and are not replenished monthly. AI outputs vary by task and input; the buyer reviews accuracy, rights and suitability before publishing or commercial use.

A preview or future product plan does not mean the feature is ready for use in the purchased service. This does not remove the provider’s responsibility to supply expressly promised services or its liability for defective services.

08Withdrawal and notice

The applicable consumer 14-day withdrawal period, notice method, digital service exceptions and refund process are detailed in Delivery and Returns and form part of pre-contract information. Notices can be sent to hello@selfmerce.com or by other legally valid written/durable-medium methods; the example form is optional.

Any required early-performance consent is obtained separately from general acceptance. Digital purchases are not all treated as excluded from withdrawal without assessing consumer status and the relevant exception. Business purchases follow their order terms and applicable mandatory law.

09Cancellation, refunds and defective services

Stopping renewal, statutory termination, withdrawal and defective-service claims may have different consequences; the effect of the request is explained to the buyer in writing. Applicable refunds are processed under Delivery and Returns and mandatory law. Statutory remedies for defective services and compensation claims remain available.

A payment provider’s investigation or the opening of a support case does not extend the provider’s legal deadlines. A unilateral contract update cannot remove the buyer’s statutory rights.

10Personal data and communications

Account, payment, billing and support data are processed under the Privacy Policy and notices supplied for the relevant activity. Records necessary for contracting are separate from optional marketing permissions. The buyer keeps account contact details current so notices can be delivered. Accepting this agreement is not, by itself, explicit consent where separate consent is required for processing.

11Complaints, governing law and disputes

Service and payment requests can be sent to hello@selfmerce.com. Turkish law applies. Consumers may apply to consumer arbitration committees or consumer courts under the monetary thresholds and jurisdiction rules in force when applying, with pre-action mediation where required.

Business disputes follow the applicable jurisdiction and mediation rules. This clause does not impose an exclusive forum that restricts a consumer’s statutory avenues of redress.

12Complete agreement, version and language

The order summary, pre-contract information, this agreement and the relevant Delivery and Returns terms are read together; wording that conflicts with mandatory law does not remove mandatory consumer rights. The version presented at ordering is retained; later updates do not automatically apply to previous orders.

The Turkish and English texts concern the same service in Türkiye. Translation differences cannot be interpreted to reduce statutory consumer rights or introduce obligations not disclosed before purchase.