Delivery and Returns

01Scope and buyer status

These terms apply to software subscriptions and AI credits purchased directly from Selfmerce. Orders from stores using Selfmerce are subject to the relevant seller’s delivery and return terms; this distinction does not exclude statutory responsibilities.

Business or professional purchases and consumer purchases under Turkish Law No. 6502 are governed by different rules. These terms cannot restrict mandatory consumer rights.

02Digital delivery and start date

No physical goods are shipped, and no shipping, delivery or physical return fee applies. After payment verification, the subscription is assigned to the selected Workspace on the start date specified in the order. Purchased AI credits are added to that Workspace in the quantity and at the time stated in the order.

The order summary identifies the service scope, start date, subscription period and any activation steps. Preview or beta availability is disclosed before purchase; future features are not a commitment to supply them as part of the current service.

03Access problems and inability to supply

If payment appears but access or credits are missing, email hello@selfmerce.com with your account email, Workspace and transaction reference. Ask us to check the records before paying again for the same transaction.

For consumer transactions, if performance becomes impossible, we notify you in writing or on a durable medium within three days of learning this and refund collected payments within 14 days of that notification. Other statutory remedies for delay or incomplete service remain available.

04Free trial and paid continuation

The Pro launch trial lasts one calendar month from activation and is available once per Workspace. It requires no card and does not automatically charge you when it ends. The 1,000 welcome AI credits are a one-time allowance, not a monthly refill.

Continuing with paid Pro requires a separate subscription order. Without paid continuation, the Workspace returns to Free capacity and existing store data is retained. The tax-inclusive price, payment currency and billing period are disclosed before ordering.

05Renewal and ending a subscription

You can request that renewal stop or that your subscription end by emailing hello@selfmerce.com. Receipt, the final billing period and the date access ends are confirmed in writing. Applicable statutory termination deadlines remain unaffected.

Stopping renewal does not automatically refund earlier payments. Refunds arising from withdrawal, defective services or statutory termination are assessed separately. Consumer subscriptions remain subject to mandatory termination rules and any request or consent required to extend a fixed term.

06AI credits and usage

AI credit purchases are separate from subscription fees. Quantity, price, usage calculation, any expiry date and availability after cancellation are disclosed before purchase. One credit does not promise a fixed number of images or messages; consumption varies by task, model and output.

Purchased credits and free promotional credits are assessed separately. Free credits have no purchase price to refund in cash. Using credits does not by itself remove every statutory refund right; the request is assessed against service performance and applicable law.

07Consumer right of withdrawal

Consumers may withdraw within 14 days after concluding the service contract without giving a reason or paying a penalty. Sending an unambiguous withdrawal notice within the deadline is sufficient; no special form or acceptance of the request is required.

Statutory extended periods apply if the required withdrawal information was not provided properly. The same consumer withdrawal period does not automatically apply to business or professional purchases, which follow the individual contract and mandatory law.

08Digital service exceptions

Exceptions under the Turkish Distance Contracts Regulation may apply to services performed instantly online, intangible goods delivered instantly, and services whose performance starts with the consumer’s consent before the withdrawal period ends. The relevant exception and its consequences are disclosed before ordering; any required early-performance consent is obtained separately.

Creating an account or reading this page is not, by itself, consent to early performance. No blanket “non-refundable” rule applies to every subscription or credit package. An exception does not remove statutory remedies for defective or undelivered services.

09Refund method and timing

Following valid consumer withdrawal, collected payments are refunded within 14 days after the provider receives the notice, in a single repayment compatible with the original payment method and without a fee to the consumer. Bank processing time does not extend the provider’s legal refund obligation.

Reports of duplicate or incorrect charges are checked against transaction records and confirmed errors are corrected. The scope and calculation of refunds outside statutory withdrawal are explained in writing with reference to the order terms and the basis of the request.

10Defective services and complaints

Tell us which service or transaction was affected if the promised service is missing or defective. Subject to the conditions in Turkish law, consumers retain remedies including repeat performance, free repair of work resulting from the service, a price reduction or rescission. Contacting support cannot be imposed as a prerequisite for using legal remedies.

11Example cancellation or withdrawal notice

To: the Selfmerce provider — hello@selfmerce.com

“I exercise my right of withdrawal for / wish to stop renewal of [subscription / AI credit package], purchased on [order date], transaction reference [reference]. Full name: […]. Account email: […]. Workspace: […]. Notice date: […].”

Select the request that applies. This example is optional; a clear statement is sufficient. If you do not know the transaction reference, submit the other identifying information. Withdrawal does not require a reason, full card number or card security code.

12Related documents and language

These terms are read with the order-specific pre-contract information and Distance Sales Agreement. The Turkish and English versions describe the same Türkiye service. Translation differences or conflicting wording cannot be interpreted to reduce mandatory consumer rights. Updates do not retrospectively remove rights acquired under earlier orders.