SelfmerceBeta
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Selfmerce OperateBeta

Keep daily work moving.
See the bigger picture.

Stop jumping between orders, shipping, stock and customer messages. Operate pulls the details together and prepares the reply, the return review and the next step for you.

Let’s get startedExplore what you can do

With your co-pilot

I keep track of orders, customer messages and returns, and prepare replies for you.

An organized packing desk with a parcel, cream tissue, an amber serum bottle and an order tabletExample experience
Selfmerce OperateA next step for every order.
Order trackingCustomer communicationReturns and resolutions
Selfmerce Operate

Daily work arrives ready. You approve.

Pick an order or a customer message. Operate gathers what matters and drafts the next step.

Order tracking

Know the next step for every order.

See payment, preparation and shipping status together. Separate outstanding tasks and prepare drafts for order actions.

Without SelfmerceGoing screen by screen to find which order is waiting

With SelfmerceWaiting work sorted, next steps drafted

Always know what is next
  • Brings order statuses together
  • Shows outstanding preparation and shipping tasks
  • Prepares order drafts and next actions
An ecommerce operator checking order statuses
Example outputA clearer view of what comes first.
Example experiencePaymentPreparationShipping

Customer communication

Prepare replies that know the order.

Read a customer message alongside the order and delivery information. Prepare a reply that sounds like your brand.

Without SelfmerceRewriting the reply to every “Where is my order?”

With SelfmerceA reply drafted with the order and shipping details

Faster replies
  • Reviews messages with order information
  • Creates replies in your brand voice
  • Suggests solutions alongside the reply
A support specialist reviewing a message alongside order information
Example outputEvery reply, with the full context.
Example experienceOrder detailsBrand voiceReply

Returns and resolutions

Evaluate each request with the right information.

Review a return or damaged-product request against the order record and your shop’s policy. See the options before deciding.

Without SelfmerceMatching a return request to your policy and the order by hand

With SelfmerceA request checked against your policy, options ready

Consistent, quicker decisions
  • Compares return requests with shop policies
  • Evaluates order and customer information together
  • Prepares return or replacement options
An operations specialist reviewing solutions for a damaged package
Example outputFrom information to resolution.
Example experienceRequestStore policyResolution
Example experience

Start with one task.

Choose an example to see how a request turns into practical steps.

  1. Describe the task
  2. Review the draft
  3. Refine it together

Example experience

Order tracking
Show my orders waiting for preparation and their next tasks.
Selfmerce

We can review payment, preparation and shipping status, then collect the outstanding steps in one list.

  • Reviews order records
  • Separates outstanding tasks
  • Prepares the next action drafts

Illustrative example. You review the drafts and suggested actions.

Selfmerce Operate

Together today. More autonomous tomorrow.

Today · Beta

With your co-pilot

Beta starts with a co-pilot: assign tasks to agents, have them review order and customer information, and examine the actions they prepare. Critical actions need approval.

Our goal

We’re building workflows that complete more order, return and customer tasks from start to finish. More independent daily operations are our goal; fully autonomous shop management is not available yet.

Your own ecommerce shop first. Instagram and Etsy support are coming soon.

Questions

Operate: your questions answered

Does Operate run my shop entirely by itself?

Not yet. Beta starts with a co-pilot. Assign tasks to agents and review the replies and actions they prepare. More independent workflows are our development goal.

Are refunds or customer messages sent automatically?

Critical actions such as refunds, replacements and customer-facing communication require review and approval. Operate first prepares the relevant information and action options.

Which orders can I track?

Today’s focus is orders in your Selfmerce shop. Instagram and Etsy connections are coming soon. Shipping reviews rely on tracking information available in the system.

Selfmerce Operate

Let’s start with one everyday task.

Tell us about your business, choose a first task and explore Selfmerce with us. Studio, Launch and Operate come together on every plan.

Let’s get startedExplore plans

Ready when you are—let's begin together.